KEY FINDINGS NEWSLETTER

Fall 2000 Issue

Retail Branding
Brand building requires more than the basics of selling: selection, service and price. Marketers must add more to the mix and, ultimately, seek to connect the brand with the consumers’ lifestyle and self-image. Retailers are beginning to offer adventure or fun with the shopping experience. They find that satisfying both necessity and emotion helps to build customer loyalty.

Since 1996, consumers have doubled the number of outlets they shop each week, to reach a total of 2.9. The growing economy and the vast range of convenient shopping establishments have driven this change. Branding allows retailers to stand out in today’s congested marketplace.

American's Favorite Brands
American’s have their favorites — from airlines to fast food outlets to soft drinks. Below is a list of the winners in 24 different areas.


Workers Expect to Work After Retirement
Most American workers say they will have a busy time after retirement. Many intend to work part-time for enjoyment and another significant segment plan to start their own business. Most other retirees will do volunteer work or work part-time for income. The following chart offers additional details.


Mother's Health
It is not surprising that almost eight in 10 (79%) mothers age 25 to 54 say they have too much to do and are drained at the end of the day. The stress of trying to complete necessary chores and errands, combined with poor nutrition, are taking its toll. See the chart below for other health concerns encountered by this group of women.


Health Plan Problems
One-half (51%) of consumers under age 65 say they experienced problems with their health plan in the past year. Thirty eight percent of these report that they did not suffer any consequences, while 43% say they had mild to moderate consequences. These consequences include financial problems (38%), time lost from life activities (21%), or negative impact on health status (21%). Eighteen percent claim they experienced more serious consequences.

Almost one-half of people who report having a problem say it was resolved to their satisfaction. Another 23% say it was resolved but not in the way they wanted; 28% reported that the problem is still not resolved.


Parents' Concerns About Children Watching Television
Over one-half (57%) of children age 8 to 16, have a television set in their bedroom. Most parents (68%) have a rule that the children cannot watch television until homework is done. Half of these children are allowed to watch only certain programs; 39% are restricted by the amount of time they can watch. See the chart below for information on parents’ concerns about television viewing.

Giving Up the Internet
A growing number of people are giving up their Internet access. Between the third quarter of 1999 and the second quarter of 2000, the online population increased 11.1% to reach 77.0 million. During that same time, the former-user population grew 15.5% to 32 million.

The reasons cited for ending their online activities include: their use was one-time only or temporary (24%), they no longer have a computer (21%), changed or lost their job (14%), too expensive (11%), not interesting/useful (9%), worried about privacy (8%). Two-thirds (65%) of former users have no plans to get back online.


Bullets

  • The typical American has to reset seven clocks each time that daylight savings time begins or ends.

  • Worker cubicles may be as small as 5-by-5 feet in the next few years as companies reduce the size of individual work areas in order to expand "teaming areas."

  • Only 8.4% of men and 5.9% of women are self-employed.

  • About one out of 12 American adults is currently thinking about starting a new business.

  • Americans lose 300 million golf balls each year; 75% of these are recovered and resold.

  • Violent content has prompted 68% of adults to leave a movie or turn off the television.

  • Over a quarter (27.6%) of full-time workers had flexible schedules during 1997, up from 15.1% in 1991 per the Census Bureau.

  • One-half (51%) of Americans rely on natural gas to heat their homes, 27% have electric heat, 10% choose fuel oil, and 3% use wood.

  • The percentage of women who decide to shop at a certain retailer because of the service grew from 11% in 1998 to 26% in 2000.

  • Six in 10 Americans read the Bible at least occasionally; Psalms, Genesis, Matthew, John and Revelation are their favorite books.

  • Americans believe the most important things for children to learn are: thinking for themselves (49%); being obedient (19%); working hard (17%); and helping others (13%).

  • More than two-thirds of Americans (68%) of people in 401(k) plans decide to take the lump-sum cash payment when changing jobs, instead of rolling the funds over into their new employer’s plan or into an IRA.

  • Direct-to-consumer pharmaceutical print advertisements use a variety of emotional tactics to capture readers’ attention. Forty-three percent use appeals to fear, 31% employ humor, 30% emphasize relationships, 8.6% use guilt, and 8.6% contain sexual innuendos.

  • More than one-third (37%) of Americans visited an art museum in the past year.

  • The average new American home is 50% larger (currently at 2,260 square feet) than it was in 1970; family size has decreased by 20% during this same period.

  • There were 4,500 trade shows held in the U.S. during 1999; attendance totaled 102 million people.

  • Three in five working mothers have had a stay-at-home mother tell them she “could never let a stranger raise her child” while 72% of stay-at-home mothers have had a working mother tell them she “could never stay at home all day caring for a child.”

  • When price and quality are equal, 89% of teenagers (age 12 – 17) are likely to change brands to one that is connected with a good cause. This reflects a 62% increase from 1999.

  • Almost three in 10 adults are currently 55 years or older — this does not include any Baby Boomers. Boomers will start turning 55 years old in January 2001.

  • Fifty eight percent of women say they do most or all of the household chores while only 35% of men agree.

  • Reading hardcopy mail is something that 42% of American’s look forward to “a lot.” In comparison, talking on the telephone is looked forward to by 40%, reading the newspaper by 31%, reading their e-mail by 29%, and watching television by 26%.

  • The average bra size for American women increased from 34B in 1991 to 36C today.

  • Americans incurred 5.5 million injuries related to summer sports during 1999. The most common injuries were from basketball (1.6 million), bike riding (1.4 million) and baseball (492,832).

  • Almost one-half (47%) of college students have used a tobacco product in the last year; 33% are current users.

  • Most (83%) Americans prefer to receive a paper greeting card over an e-mailed greeting. Only 9% say they prefer the e-mail.

  • Today, 15% of senior adults (age 55+) actively use the Internet. This number is expected to jump to 27% by 2003.

  • One-half (50%) of Americans own a cell phone; 29% of the remainder expect to have one within five years. Two-thirds (67%) support a law that would make it illegal to use a cell phone while driving.

  • According to Neilsen//Net Ratings, while a larger percentage of higher income households are connected to the Internet, households in the lower income segments spend more time online.

  • Over one-half (54%) of consumers think that foods can be used to decrease their use of some drugs and other medical therapies. This opinion is up 10 points since 1992.

  • Between 1970 and 1994, Americans increased their food consumption from 3,300 calories per person each day to 3,800 calories.

  • Mortality rates for heart disease and stroke have decreased by approximately one-third since 1980; the mortality rate for cancer has only increased slightly.

  • Women spend 32% more time online and view 30% more unique pages than men. Women favor web sites related to astrology/horoscope, arts and culture, women, fashion/beauty, and food while men prefer personals, adult, science and technology, sports, and news.

  • Only 21% of age 55+ Internet users plan to repeat the experience of purchasing prescription drugs online. This is due to complications with the online drugstores/pharmacies accepting medical insurance.

[Back to Index]