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KEY
FINDINGS NEWSLETTER |
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Fall
2000 Issue |
Retail Branding Brand building requires more than the basics of selling: selection,
service and price. Marketers must add more to the mix and, ultimately,
seek to connect the brand with the consumers’ lifestyle and self-image.
Retailers are beginning to offer adventure or fun with the shopping
experience. They find that satisfying both necessity and emotion helps to
build customer loyalty.
Since 1996, consumers have doubled the number of outlets they shop each
week, to reach a total of 2.9. The growing economy and the vast range of
convenient shopping establishments have driven this change. Branding
allows retailers to stand out in today’s congested marketplace.
American's Favorite Brands
American’s have their favorites — from airlines to fast food outlets
to soft drinks. Below is a list of the winners in 24 different areas.

Workers Expect to Work After
Retirement
Most American workers say they will have a busy time after retirement.
Many intend to work part-time for enjoyment and another significant
segment plan to start their own business. Most other retirees will do
volunteer work or work part-time for income. The following chart offers
additional details.

Mother's Health
It is not surprising that almost eight in 10 (79%) mothers age 25 to 54
say they have too much to do and are drained at the end of the day. The
stress of trying to complete necessary chores and errands, combined with
poor nutrition, are taking its toll. See the chart below for other health
concerns encountered by this group of women.

Health Plan Problems
One-half (51%) of consumers under age 65 say they experienced problems
with their health plan in the past year. Thirty eight percent of these
report that they did not suffer any consequences, while 43% say they had
mild to moderate consequences. These consequences include financial
problems (38%), time lost from life activities (21%), or negative impact
on health status (21%). Eighteen percent claim they experienced more
serious consequences.
Almost one-half of people who report having a problem say it was
resolved to their satisfaction. Another 23% say it was resolved but not in
the way they wanted; 28% reported that the problem is still not resolved.

Parents' Concerns About Children
Watching Television
Over one-half (57%) of children age 8 to 16, have a television set in
their bedroom. Most parents (68%) have a rule that the children cannot
watch television until homework is done. Half of these children are
allowed to watch only certain programs; 39% are restricted by the amount
of time they can watch. See the chart below for information on parents’
concerns about television viewing.

Giving Up the
Internet
A growing number of people are giving up their Internet access. Between
the third quarter of 1999 and the second quarter of 2000, the online
population increased 11.1% to reach 77.0 million. During that same time,
the former-user population grew 15.5% to 32 million.
The reasons cited for ending their online activities include: their use
was one-time only or temporary (24%), they no longer have a computer
(21%), changed or lost their job (14%), too expensive (11%), not
interesting/useful (9%), worried about privacy (8%). Two-thirds (65%) of
former users have no plans to get back online.

Bullets
- The typical American has to reset seven clocks each time that daylight
savings time begins or ends.
- Worker cubicles may be as small as 5-by-5 feet in the next few years as
companies reduce the size of individual work areas in order to expand
"teaming areas."
- Only 8.4% of men and 5.9% of women are self-employed.
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About one out of 12 American adults is currently
thinking about starting a new business.
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Americans lose 300 million golf balls each year; 75% of
these are recovered and resold.
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Violent content has
prompted 68% of adults to leave a movie or turn off the television.
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Over a quarter
(27.6%) of full-time workers had flexible schedules during 1997, up from
15.1% in 1991 per the Census Bureau.
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One-half (51%) of Americans rely on natural gas to heat their homes, 27% have electric heat,
10% choose fuel oil, and 3% use wood.
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The percentage of
women who decide to shop at a certain retailer because of the service grew
from 11% in 1998 to 26% in 2000.
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Six in 10 Americans
read the Bible at least occasionally; Psalms, Genesis, Matthew, John and
Revelation are their favorite books.
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Americans believe
the most important things for children to learn are: thinking for themselves
(49%); being obedient (19%); working hard (17%); and helping others (13%).
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More than two-thirds of Americans (68%) of people in
401(k) plans decide to take the lump-sum cash payment when changing jobs,
instead of rolling the funds over into their new employer’s plan or into
an IRA.
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Direct-to-consumer pharmaceutical print advertisements
use a variety of emotional tactics to capture readers’ attention.
Forty-three percent use appeals to fear, 31% employ humor, 30% emphasize
relationships, 8.6% use guilt, and 8.6% contain sexual innuendos.
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More than one-third (37%) of Americans visited an art
museum in the past year.
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The average new American home is 50% larger (currently
at 2,260 square feet) than it was in 1970; family size has decreased by 20%
during this same period.
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There were 4,500 trade shows held in the U.S. during
1999; attendance totaled 102 million people.
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Three in five working mothers have had a stay-at-home
mother tell them she “could never let a stranger raise her child” while
72% of stay-at-home mothers have had a working mother tell them she “could
never stay at home all day caring for a child.”
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When price and quality are equal, 89% of teenagers (age
12 – 17) are likely to change brands to one that is connected with a good
cause. This reflects a 62% increase from 1999.
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Almost three in 10 adults are currently 55 years or
older — this does not include any Baby Boomers. Boomers will start turning
55 years old in January 2001.
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Fifty eight percent of women say they do most or all of
the household chores while only 35% of men agree.
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Reading hardcopy mail is something that 42% of
American’s look forward to “a lot.” In comparison, talking on the
telephone is looked forward to by 40%, reading the newspaper by 31%, reading
their e-mail by 29%, and watching television by 26%.
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The average bra size for American women increased from
34B in 1991 to 36C today.
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Americans incurred 5.5 million injuries related to
summer sports during 1999. The most common injuries were from basketball
(1.6 million), bike riding (1.4 million) and baseball (492,832).
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Almost one-half (47%) of college students have used a
tobacco product in the last year; 33% are current users.
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Most (83%) Americans prefer to receive a paper greeting card over an e-mailed greeting. Only 9%
say they prefer the e-mail.
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Today, 15% of senior
adults (age 55+) actively use the Internet. This number is expected to jump
to 27% by 2003.
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One-half (50%) of Americans own a cell phone; 29% of
the remainder expect to have one within five years. Two-thirds (67%) support
a law that would make it illegal to use a cell phone while driving.
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According to Neilsen//Net Ratings, while a larger
percentage of higher income households are connected to the Internet,
households in the lower income segments spend more time online.
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Over one-half (54%)
of consumers think that foods can be used to decrease their use of some
drugs and other medical therapies. This opinion is up 10 points since 1992.
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Between 1970 and 1994, Americans increased their
food consumption from 3,300 calories per person each day to 3,800 calories.
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Mortality rates for heart disease and stroke have
decreased by approximately one-third since 1980; the mortality rate for
cancer has only increased slightly.
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Women spend 32% more time online and view 30% more
unique pages than men. Women favor web sites related to astrology/horoscope,
arts and culture, women, fashion/beauty, and food while men prefer
personals, adult, science and technology, sports, and news.
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Only 21% of age 55+ Internet users plan to repeat the
experience of purchasing prescription drugs online. This is due to
complications with the online drugstores/pharmacies accepting medical
insurance.
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